RENTAL AGREEMENT - TERMS & CONDITIONS
ALL RESERVATIONS MUST AGREE AND COMPLY WITH THE FOLLOWING:
Reservations & Deposits
Reservations can be made online or over the phone and responsible party must be 25 years of age or older. A $250 deposit is required to confirm a reservation less than a month, and a $500 deposit per month rented is required to confirm a monthly rental. The deposit will be applied to the total amount due. The remaining balance on reservations less than a month in duration(rent, taxes, pet deposit - if required, and any other fees) will be charged to the credit card we have on file and become non-refundable two weeks (14 days) prior unless other arrangements are made in advance. The remaining balance on a monthly rental will be charged and become non-refundable 60 days prior to the stay. For rentals greater than one month in duration, different arrangements can be made for full payment. Cash will not be accepted for payment.
Texas lodging tax and any County or city occupancy taxes that apply are added to your total rent and will be due when the balance of your rent is paid.
New Braunfels Leasing accepts Visa, Discover or MasterCard for payment. All payments should be in US Dollars.
Upon our acceptance of your credit card, your reservation will be considered confirmed, and you should receive a confirmation email. In the case of a "No-Show" the reservation will be treated as a vacancy, and the credit card will be charged the full reservation amount.
If you must cancel your confirmed reservation regardless of reason (including bad weather, illness, death, or economic factors) you will be charged the $75 standard cancellation fee. The deposit will be refunded less the $75 if notice to cancel is received by no less than 14 days prior to the scheduled arrival time and no less than 60 days prior to the scheduled arrival time for any stay that is one month or more in length. Cancellations made less than the 14 or 60 day time period will forfeit the full balance entirely. There will be no refunds for inclement weather, including hurricanes, mandatory evacuations, or states of emergency.
ANY change in a confirmed reservation, or transfer to a different unit is subject to a change fee of $25.
Check-In & Check-Out Times
Check-in time is anytime after 4:00 pm. Check-out time is 11:00 am. Your credit card may be billed a full night’s stay if you have not checked out before 1:30 pm.
Damage to Property
Please report to our office, any damages upon your check-in or accidental damage that occurs during your stay. Tenants are responsible for all unreported damages; damage caused by negligence, willful and wanton conduct and pet damage. The full cost to repair such damages will be charged to your credit card. Any unauthorized pet will result in an immediate $200 fine, plus any cost needed for repair or clean up after departure. SMOKING IS NOT ALLOWED anywhere on the properties managed by NB Leasing. Any evidence of smoking including: odor, ashes, cigarette butts, etc… will result in an immediate $500 fine, plus any cost needed to remediate the damage after departure.
Housekeeping and Cleaning
Excessive or extra cleaning may result in extra costs that will be charged to your credit card.
Occupancy & Additional Guests
The maximum occupancy for each unit is monitored closely. Only registered guests may occupy the property. No parties, large groups or additional overnight guests are allowed. Exceeding the maximum occupancy or having parties/large groups at the property will be reason for eviction without reimbursement of rents and deposits.
All homes are furnished for basic housekeeping with fully equipped kitchens. Sheets and towels are provided for your convenience. Please do bring your own towels for use at the pool or the river, in-room towels should remain in the unit.
Standard Unit Equipment: All units are equipped for basic housekeeping. This includes furniture, washers, dryers, TV, kitchen appliances, pots, pans, dishes, silverware, one blanket per bed and one pillow per occupant (unless otherwise specified in the condo description). Each bathroom will have clean towels, wash clothes, hand towels, and bath mats for the guests. We do not require the property to have hair dryers, irons and ironing boards. Any items you feel will be necessary for your vacation should be brought with you from home or rented.
Safety & Children
Safety and security is the sole responsibility of the guest. Property owner(s) or New Braunfels Leasing & Property Management, LLC assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. In case of danger or potential damage to persons or property, call 911. The properties have not been made "child-safe," as various cleaning agents, knives, and other normal household items may be within the reach of small children. Please be aware and cautious with your little loved ones.
Keys & Car Tags
If a guest loses their keys or tags, there is a $25.00 charge per key and/or tag.
In the event of an after-hours lockout, please do not attempt to break any part of the property to enter. The full cost to repair such damages will be charged to your credit card. Please leave an after-hours emergency message at (830) 643-0656 and we will be contacted immediately. A minimum $50.00 locksmith/opening fee will be charged to the guest’s credit card.
Inventory & Inspections
A full inventory has been taken of this property. Every property is inspected upon guest departure. The inspector looks for: damages beyond normal wear and tear; missing items; the need for excessive cleaning or trash removal.
A/C & Refrigerators
Please do not turn the A/C units below 72 degrees. This will cause the unit to freeze and you could be charged for the maintenance call. The refrigerators work best at their normal settings. Please do not overload the refrigerator with warm food and drinks and turn them to the highest settings. The refrigerator will not be able to cool the food fast enough to prevent it from spoiling even at the highest settings.
All units are privately owned and decorated to individual owner tastes. Every effort has been made to ensure accurate descriptions and community amenities. New Braunfels Leasing is not responsible for changes in furnishings or bedding. Refunds and adjustments will not be considered for equipment breakdowns or malfunctions.
Lost & Found
We are not responsible for items left behind. If you leave something behind, please notify us immediately and we will make every effort to return it to you with shipping cost charged to your credit card on file.
8:30 am to 5:30 pm Monday-Friday.
Our consistent goal is to go the extra mile on your behalf -- from ensuring that you enjoy clean and comfortable accommodations to helping you with the details of your New Braunfels Vacation. We are a local hands-on business with a friendly and helpful customer service attitude. We take pride in giving our guests the best service possible. Please feel free to contact us should you need anything!
We can not be held responsible for any mechanical failure of air conditioning or any other appliances prior to or during the rental period. Please report any problems immediately to the property manager (830)643-0656. We will make every effort to eliminate problems or have repairs made as soon as possible.
Guests are responsible for their own proper conduct and that of all guests in their party. This includes the responsibility for understanding and observing all policies and rules. We want you to enjoy your stay but loud disturbances including but not limited to loud music & noise, nudity, profanity or drunken behavior will not be tolerated. If police or security are called out then the entire party is subject to removal without refund. To report any disturbance or bad behavior please call the New Braunfels Police Department at #830-221-4100 or the Sheriff’s Department if outside city limits at #830-620-3408.
Right of Entry
Guests agree that the owner or agents reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damages, to make repairs, alterations or improvements as deemed appropriate or necessary by owner or management.
New Braunfels Leasing & Property Management, LLC complies with all Fair Housing requirements and will not deny any rentals because of race, color, religion, sex, origin, handicap or familial status.
Personal Information Is Strictly Confidential
New Braunfels Leasing & Property Management respects your right to privacy and considers any information that you provide us to be strictly confidential. We do not sell or share personal information and e-mail addresses with other companies.