• By making a reservation, you are complying with the following policies and procedures.

PAYMENT METHODS:

• The following credit cards can be used to place a reservation and for room payments: VISA, MasterCard, American Express or Discover.

RESERVATIONS/DEPOSITS:

• Reservations can be made either on-line or over the telephone.
• A $250 deposit is required to confirm a reservation.
• The deposit will be applied to the total invoice upon arrival.
• The remaining balance of your bill will be charged to your credit card at check-in.

CANCELLATIONS:

• A $25.00 cancellation/administrative fee will be charged for any reservation that is cancelled at anytime after booking.
• The deposit will be fully refunded if notice to cancel is received either by mail, fax, e-mail, phone, or in person, by 5:00 pm, no less than 10 days prior to the scheduled arrival time during the High Season, and no less than 60 days prior to the scheduled arrival time during the Low Season.
• Cancellations made less than the 10 or 60 day time period will forfeit the reservation deposit.
• Reservations are not contingent upon the weather or water conditions of any recreational facility, including but not limited to the Comal and Guadalupe rivers or Schlitterbahn.
• There will be no refunds made for shortened stays due to any circumstance beyond our control.

CHECK-IN TIME:

• Check-in time is between 4:00 pm and 6:00 pm.
• The key can be picked up at New Braunfels Leasing & Property Management, LLC office, located at 1153 Lee St. in New Braunfels. CLICK HERE FOR A MAP
• Early check-in may be possible, but you will need to call the day before to check availability for an early arrival.
• Late arrivals must call before 6:00 pm to make arrangements to pick-up the key.

CHECK-OUT TIME:

• Check-out time is 11:00 am.
• Your credit card will be billed $100.00 if you have not checked out before 11:30 am.
• Your credit card will be billed a full night’s stay if you have not checked out before 1:30 pm.

MAXIMUM OCCUPANCY:

• Each room has a posted maximum occupancy. New Braunfels Leasing & Property Management, LLC has the right to inspect the number of people in your party. Any party exceeding the maximum occupancy may be evicted without reimbursement of rents or deposit.
• Only registered guests can occupy the units

SMOKING POLICY:

• All of our units are NON-SMOKING units.
• Any evidence of smoking (smell, ashes, etc.) inside the unit will result in a $200.00 fee being assessed to the guest’s credit card.
• Smoking is permitted outside or on the patio, and all smoking debris must be properly disposed of outside.

NO PETS:

• All units are NO PETS ALLOWED units.
• There will be a $200.00 charge assessed to the guest’s credit card if a pet is found in the unit, whether the pet belongs to the guest or to a visitor.

INVENTORY:

• A full written inventory, as well as a videotape, has been taken of this property.
• We will conduct an inspection upon your departure.

INSPECTIONS:

• New Braunfels Leasing & Property Management, LLC inspects each rented unit upon departure.
• The inspector looks for: damages beyond normal wear and tear; missing items; the need for excessive cleaning or trash removal.
• Any necessary charges will be billed to the guest’s credit card at the retail damage price.

UPON LEAVING:

• Please close all windows and doors and make sure they are locked when leaving unit.

FAIR HOUSING:

• New Braunfels Leasing & Property Management, LLC complies with all Fair Housing requirements, and will not deny any rentals because of race, color, religion, sex, origin, handicap or family status.
• New Braunfels Leasing & Property Management, LLC will not rent to any persons under the age of 21 years of age.
• All reservations must be made by a responsible party, 21 years of age or older, who must pick up the keys and occupy the property during the reservation time. This party will be responsible for all charges, including lockout fees, damages caused to unit, buildings, pool/hot tub or etc.

KEYS/POOL TAGS/CAR TAGS:

• All keys, and any pool tags, and/or car tags issued at check-in must be returned at checkout.
• If a guest loses their keys or tags, there is a $25.00 charge per key and/or tag.
• In the event of an after-hours lockout, please do not attempt to break any part of the property to enter. The full cost to repair such damages will charged to your credit card. Please leave an after-hours emergency message at (830) 643-0656 or call (830)-237-8982. A minimum $50.00 locksmith/opening fee will be charged to the guest’s credit card.
• Refunds will not be given for keys or tags returned by mail.

PARKING:

• Each unit is allotted one parking permit per sleeping area.
• Park in your designated spot or in unmarked spaces only.
• All vehicles must have parking permits. Cars without permits may be towed at owner’s expense.
• There is no parking available for trailers, boats, jet skis or oversized vehicles. Any unauthorized vehicle will be towed at owner’s expense

GUESTS:

• Guests are responsible for their own proper conduct and that of all guests in their party. This includes the responsibility for understanding and observing all policies and rules.
• By City Ordinance: NO GLASS BOTTLES OR STYROFOAM PRODUCTS of any kind are permitted on the Rivers or Lakes.
• Police and/or river spotters patrol the rivers. Violators may be ticketed.
• Nudity, profanity, and excessive noise will result in eviction without refund.

SAFETY:

• Safety and security is the sole responsibility of the Guest. Property owner(s) or New Braunfels Leasing & Property Management, LLC assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. In case of danger or potential damage to persons or property, call 911.
• Guests should ensure that all doors and windows are locked at all times, and guest must immediately notify New Braunfels Leasing & Property Management, LLC if any locks become inoperative.
• Guests should turn off all appliances when leaving the premises.
• Guests shall not store any combustibles on premises.

PATIO/BALCONY AND ENTRY AREAS:

• Patios, balconies and entry areas must be kept free from items that could be a hazard.
• Please do not hang towels over balcony railings.
• For safety reasons, balcony loads should not exceed room occupancy. Exceeding the maximum occupancy on balcony will result in eviction without refund.
• “Horse Play” on balcony, stairway, entry-way, or any where on the property, will not be tolerated. New Braunfels
• Leasing & Property Management, LLC reserves the right to evict the entire party if excessive horse-play is reported and found.
• By City Ordinance: no grilling from the balcony of any unit. This is a fire hazard. Please use the grills provided on the property.

LOST AND FOUND:

• We are not responsible for any loss of money, jewelry, valuables of any kind or any damage incurred to guest’s motor vehicles or their contents.
• New Braunfels Leasing & Property Management, LLC will hold any item left behind for two weeks. After two weeks, these items will be donated to charity.
• Any items returned will be by mail, at the guest’s expense.

PAYABLE

• The guest acknowledges receipt of the services and charges hereon and agrees to pay for it on demand in New Braunfels, Texas.
• These properties are privately owned and the management reserves the right to refuse service to anyone.